FAQ

Ordering & Payment

Q: How to book Kitchen AO catering?
A: Super easy! Visit Kitchen AOregister free as member,browse catering menu.Add favorites to cart, select delivery date/time, complete payment.

Q: What payment methods accepted?
A: Credit cards (Visa, Mastercard, AE), FPS, and more—pick at checkout.

Q: Can I pay on delivery?
A: No, sorry—to confirm orders and prep ingredients, all payments upfront online.

Minimum for à la carte?
A: None for à la carte items.

Q: How to view order history?
A: Log into your Kitchen AO account, check "My Account" or "Order History".

Food & Menu

Q: Are portions enough? How many people?
A: Menus show suggested servings, e.g., "8-10 people"—reference based on appetite/activity. Check à la carte weights or contact us with event details. contact us 提供你的活動詳情，讓我們為你提供建議。

Q: Allergen labels provided?
A: Not detailed online yet. Note allergies (nuts, seafood, gluten) in order remarks or contact us .

Q: Food arrives hot? Need reheating?
A: Insulated for heat retention. Enjoy soon after delivery for best quality.

Q: Utensils included?
A: Yes, disposable cutlery sets by headcount.

Q: Vegetarian/vegan options?
A: Yes, vegetarian dishes available (some vegan). Browse "Vegetarian" or Contact Us .

Q: Drinks available?
A: Add sodas, juices, bottled water from drinks menu.Some sets include.

Q: Calories/nutrition info?
A: Not on menus yet. Contact Usfor specifics.

Delivery Service

Q: What areas do you deliver to?
A: Mainly Hong Kong Island, Kowloon, New Territories (commercial/residential). Excludes outlying islands/remote. Check fees table on Delivery Information .

Q: How are delivery fees calculated? Free shipping?
A: By area and order total. Free shipping thresholds: HK$700 (partial areas discount/HK Island-NT half), HK$1,450 (full HK free, excl. non-service). Delivery Informationfor specifics.

Inclement Weather Delivery Policy

Q: Black rain or T8+ typhoon signal during delivery?
A: If issued 4 hours before your slot, free reschedule within 60 days (excl. holidays). Team contacts you promptly.

Q: T3 typhoon or amber rain—normal service?
A: Yes, operates normally unless unsafe. Same-day orders: free reschedule if 4 hours prior notice. Within 60 days.

Q: Service resumption after black rain/T8+?
A: ~5 hours post-signal hoist, resuming gradually when safe.

Q: Order in 5-hour recovery window?
A: Auto-cancel if no special notice; team arranges reschedule.

Q: Reschedule deadline for weather?
A: Within 60 days of original date (avoid holidays unless arranged). Contact early.